AirAsi Case Study Essays

AirAsi Case Study Essays AirAsi Case Study Essay AirAsi Case Study Essay AirAsi Once the plane of AirAsia takes away, the transit service provided to the clients is consumed at the same time. Since there is no nutrient provided during the service, AirAsia has made usage of this chance to sell nutrient and drinks. Through the merchandising procedure, it creates interaction with clients and it allows them to percept the quality of the service. No free luggage allowance There is no free luggage allowance on AirAsia X. Unlike other air hoses who decide to increase airfares that are imposed on all riders, AirAsia X believes that by bear downing for checked-in luggage, it is more sensible and it will assist to maintain air menus low. AirAsia X will incur more fuel costs with every kg of weight added to the aircraft. Therefore, invitees who take on less weight will be able to salvage more. ( hypertext transfer protocol: //www.airasia.com/site/en/faqSearch.jsp ) Fully ticketless travel AirAsia is a ticketless air hose, hence, alternatively of tickets ; they will supply you with an itinerary which contains your booking figure every bit good as your payment and travel inside informations via electronic mail. This is besides a agency of cutting cost by non publishing any tickets. Unassigned seats The seats on AirAsia are based on free seating manner. There will non be any seats assigned to you unless you pay an excess fee for it. Therefore, we would see long waiting line at the waiting country of AirAsia as many of the riders would desire to catch the best seats for the flight. By implementing free seating program, it helps to promote riders to be punctual so that the plane could take of early. Safety trip AirAsia pilots pattern criterion applications, proficient and behavioral trials, land school preparation, safety and exigency procedural preparation, full flight simulator. Travel with AirAsia pilots who have both head and bosom. ( hypertext transfer protocol: //www.airasia.com/site/en/faqSearch.jsp THIS PART IS COPY PASTE, HAVEN EDIT ) Self Check-in Service Self Check-in is a service that allows invitees to check-in from our airdrome booths, via Mobile or online on our web site without necessitating to be at the check-in counter at the airdrome. With this installation, it helps the clients to salvage their clip and besides need non hold to line up up early for the embarkation base on balls. This installation if convenient and it besides helps to increase demand for the AirAsia seats for people who prefer fast and efficient check-in service without long waiting line. ( THIS PART IS COPY PASTE, HAVEN EDIT ) Explicit Servicess Attractive and sexy air-stewardesses The air hostesss of AirAsia are celebrated for their attraction. With ruddy shirt and skirt on them, it truly enhances their beauty and this makes the trip truly pleasant for the clients. They are friendly and would ever recognize their client with a smiling. AirAsia even advertise the faces of their air air hostess on their plane. Their chief responsibility on flight is to execute the safety safeguards processs to the riders and besides walk around the cabin to help the riders and besides to see if they need to buy any nutrient. However, there were a minority who complaint that the air air hostesss are unfriendly and do non recognize the clients when they see them. Therefore, AirAsia still necessitate to work on their consistence of their air air hostesss. hypertext transfer protocol: //www.youtube.com/watch? v=xivjlxNim18 hypertext transfer protocol: //www.youtube.com/watch? v=1p31o7hkW_A hypertext transfer protocol: //www.youtube.com/watch? v=Ah-p-qL8Xj0 hypertext transfer protocol: //www.airasia.com/site/sg/en/pressRelease.jsp? id=14f35316-c0a8c85d-eb784700-58cd40f1 A ; type=read Quality of the client service There were legion of feedbacks kicking that the machine-controlled system of the helpline was giving them a tally about without supplying a solution. Many of the clients complained that it is merely impossible to acquire through the helpline and speak to a staff to help them. And even if they got through ; the staffs were unhelpful and were rude to them. For those who lose their luggage during their flight, AirAsia has non been really efficient in helping the clients. Their answer was slow and the claim is even slower. Comprehensiveness Singapore Airlines V. AirAsia? ? ? ? ? ? ? ? ? ? ? ? Or Tiger Airway V AirAsia? ? ? Consistency Harmonizing to research, AirAsia have ever seeking their best to keep their on clip going record by offering unassigned seats and supplying self check-in service to client to promote them to be punctual. Despite the attempt to keep punctual going record, there are still a figure of ailments sing the hold and cacellation of flight. In event when flight has been cancelled, riders were informed last minute and they complained that the staffs was non really helpful and willing in helping them in the engagement of new tickets. Therefore, there is still room for betterment sing AirAsia s client service and their on clip going record. Handiness Website is available with information that the clients wish to happen out. ( E.g. Monetary values, publicities and flight info ) . It besides allows clients to book and purchase tickets online handily. Name centre and gross revenues office is besides available in every state where AirAsia is located in.